Legal

Who we are, what this site does with data, and what you are entitled to when you buy something. Three parts, one page.

The short version: this site runs no analytics, sets no tracking cookies, embeds nothing from Google, and loads no fonts, maps, videos or scripts from anybody else’s server. Every file the page needs comes from this domain. That is the reason you are not being asked to dismiss a consent banner — there is nothing to consent to.

The controller for the processing described below is XOR Electronics, Stekkenberg 74a, 6561 XM Groesbeek, Netherlands, reachable at info@xor-electronics.com. We are well under the size at which a data protection officer must be appointed.

Server logs

The hosting provider records the usual request data: IP address, date and time, the page requested, the referring page, and browser and operating system version. This is needed to run and secure the server, which is our legitimate interest under Article 6(1)(f) GDPR. Logs are kept briefly — normally no more than 30 days — and are not combined with anything else or used to build a picture of you.

Downloads are counted. For each file, the site keeps how often it has been downloaded and when it last was: one number per file, and nothing about who downloaded it — no IP address, no cookie.

When you write to us

We process what you send in order to answer you: Article 6(1)(b) GDPR where it concerns an order, otherwise Article 6(1)(f). Correspondence is kept while the matter is open, and after that only where tax law requires it — in the Netherlands, seven years for anything attached to an invoice.

The contact form asks for your name, your e-mail address, a topic and your message. They are e-mailed to us and kept in this site’s database, where each message is deleted automatically twelve months after it was sent; the e-mailed copy is kept under the same rules as other correspondence. You can ask us at any time to delete your messages sooner, and we will — only anything tied to an invoice stays, for as long as tax law requires. The form sets no cookie and loads nothing from elsewhere; it is protected against spam without a third-party service. To limit abuse, a one-way hash of your IP address is held for one hour, then discarded; the address itself is not stored.

Newsletter

If you sign up for the newsletter, your e-mail address is passed to Mailchimp (Intuit Inc., United States), which stores it and sends the newsletter for us as a processor under Article 28 GDPR. The basis is your consent, Article 6(1)(a): you confirm it through a link Mailchimp e-mails you, and nothing is sent until you do. Your browser does not contact Mailchimp when you use this site; the address you type is sent from our server.

Every newsletter has an unsubscribe link, and withdrawing consent takes effect straight away. Mailchimp records whether a newsletter is opened and which of its links are clicked, so that we can see what is read. Intuit is certified under the EU–US Data Privacy Framework, which is what makes the transfer to the United States lawful (Article 45 GDPR).

Downloads

Firmware and manuals download without registration. There is no account to create and no e-mail address to hand over first.

Cookies

None are set for visitors. WordPress sets a session cookie when somebody logs in to administer the site, which is strictly necessary for that purpose and concerns us, not you.

The shop and the tools

Ordering happens in a separate webshop on its own subdomain, and the browser tools live at tools.xor.eu. Those handle payment and other data of their own, so each publishes its own privacy notice. This page does not cover them.

Processors and transfers

Hosting and e-mail are provided by contracted processors inside the EU under Article 28 GDPR. We do not sell or rent personal data. The only transfer outside the EEA is the newsletter, described above, and only if you sign up for it.

Your rights

Under the GDPR you can ask us for:

• confirmation of whether we hold data about you, and a copy of it (Art. 15);
• correction of anything inaccurate (Art. 16);
• erasure, where no reason to keep it remains (Art. 17);
• restriction of processing while something is in dispute (Art. 18);
• a portable copy in a machine-readable format (Art. 20);
• an objection to processing based on legitimate interest (Art. 21);
• withdrawal of consent at any time, where consent was the basis (Art. 7(3)).

Write to info@xor-electronics.com and you will have an answer within a month. No automated decision-making or profiling in the sense of Article 22 takes place.

If you are unhappy with how we handled it, you can complain to a supervisory authority — for us that is the Autoriteit Persoonsgegevens in The Hague, and you may also approach the authority where you live or work.

These are the terms for consumer purchases. The binding version is the one shown in the webshop at the moment you order; it is reproduced here so it can be read without starting a basket.

Right of withdrawal — 30 days

EU law gives you 14 days to withdraw from a distance purchase. We give you 30, counted from the day the parcel arrives. You need no reason and no agreement from us: tell us inside the window and the contract is off.

You may unpack a module, rack it and try it, exactly as you would examine it in a shop — testing something does not cost you the right to send it back. What you are liable for is handling beyond that which reduces the instrument’s value: a scratched front panel, a bent jack, missing parts. In that case we may deduct the loss from the refund.

How to withdraw

Send an unambiguous statement to info@xor-electronics.com, or use the contact form, before the 30 days are up. This much is enough:

I hereby withdraw from my contract for the purchase of the following goods: [product], ordered on [date], received on [date]. Name, address, date.

Wait for our reply before shipping anything, so you get the right return address and so we can check whether something simpler fixes it.

Refunds and shipping costs

We refund within 14 days of being told you are withdrawing, by the same payment method you used, with no fee for doing it. The refund includes what you paid for standard delivery on the way out. If you chose an express or upgraded service, the difference between that and our standard rate is not refunded.

Return postage is yours to pay, along with the risk of loss or damage on the way back, so use a tracked service. That does not apply when the instrument is faulty or is not what you ordered — then we pay, and you should not be out of pocket at all.

Legal guarantee of conformity — two years

Separate from withdrawal, and regardless of it, EU law entitles you to an instrument that matches its description and works as it should. If a fault appears within two years of delivery you can require free repair or replacement, and where neither is practical, a price reduction or your money back. During the first year a fault is presumed to have been there from the start unless we can show otherwise.

This is your statutory right. Nothing on this page, and nothing said in the shop, reduces it.

Faults, and repairs after two years

Write to us with the serial number and a description. Most problems turn out to be firmware and are fixed in an update; the rest come back to the bench. We keep spare parts and repair our own hardware well beyond any guarantee period — a first-run NerdSEQ is still a NerdSEQ. Work outside the two years is quoted before we start it.

Damaged in transit? Photograph the parcel and the module before anything else and send the pictures the same day. That makes the carrier claim straightforward.

Firmware

Updates are free for the life of the product. They are not a subscription, not an upgrade tier, and they do not expire. They are provided as-is: each is tested here before release, but you install it, and a module part-way through an update should not be unplugged.

The details below identify the trader behind this website and the manufacturer of the instruments sold under the XOR Electronics name. They are published under the Dutch implementation of the e-Commerce Directive and under Article 7 of the General Product Safety Regulation (EU) 2023/988, which requires a manufacturer to give a contact point that a customer or an authority can actually reach.

Waste electrical equipment

Electronic equipment does not belong in household waste (WEEE Directive, 2012/19/EU). Hand a module in at a municipal collection point for electronics, or send it back to us and we will see that it is recycled properly.

Content and links

Everything here is written and checked with care, but we cannot promise all of it is complete or current — firmware behaviour and specifications in particular move as development continues. Pages we link to are the responsibility of whoever runs them; we check a link before publishing it and cannot keep watching it afterwards.

Copyright

Text, photography, layout, firmware and circuit designs on this site belong to XOR Electronics unless stated otherwise, and commercial reproduction needs written permission. Sharing patterns, samples, patches and your own recordings made with the instruments needs no permission at all — that is what they are for.

Applicable law and disputes

Dutch law applies. If you bought as a consumer elsewhere in the EU, that does not take away the protection you have under the law where you live.

If something goes wrong, write to us first — a direct e-mail settles nearly everything. Failing that, a consumer in the Netherlands can go to the Geschillencommissie, and elsewhere in the EU to the national consumer ADR body. The European Commission’s ODR platform shut down on 20 July 2025 and no longer accepts complaints, so ignore any older page of ours that pointed you there.