Support

Most answers are already written down somewhere. This page says where.

The manual is the one document that always matches the current firmware, and it answers more than its size suggests. Manuals, firmware and the update instructions for every module are on the downloads page; the release notes list what changed in each version. Updates are free for the life of the module.

Start with the three tutorial videos, in order. After that, the forum is where questions are answered fastest: plenty of people there have used the module for years, and they are generous with it.

Some jobs are easier away from the module — building tables, preparing samples, checking a mapping. The browser tools at tools.xor.eu are for those.

• Update the firmware first. Your problem may already be fixed in a newer build.
• Check the ribbon cables on expanders: orientation, and that each one is fully seated.
• Search the forum. Somebody may have had the same thing and posted the fix.
• Then write to us through the contact form, with the firmware version and what happens. Please wait for a reply before sending anything back.

Every module carries the two-year guarantee EU law requires — the terms are on the legal page. And past those two years: we will not leave you with gear that does not work. Repairs are done here, on our own hardware, for as long as it takes.

Every current XOR module is on ModularGrid, so you can try out how the NerdSEQ and its expanders fit into your case before buying. Each product page links to its own entry.

Get in touch. Mail is answered by the person who builds the modules and writes the firmware, usually within a day.